Shipping & Returns
Everything you need to know about delivery and returns.
Shipping Methods
We ship via UPS, FedEx, and USPS for standard parcels. Larger items such as boilers, palletized materials, and bulk tubing orders may ship via freight/LTL carrier.
Processing Time
Most orders ship within 1-2 business days. Custom or special-order items may require additional lead time. You will receive a tracking number via email once your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Freight shipments are quoted individually — use our cart estimator for an approximate cost.
Returns
We accept returns of unused, undamaged products in their original packaging within 30 days of delivery. To initiate a return, please contact us.
A restocking fee may apply to certain items. Return shipping is the responsibility of the buyer unless the return is due to a Pexheat error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund at no cost to you.
Warranty
Product warranties vary by manufacturer. Please refer to the product documentation or contact us for warranty details on specific items.